Solid Digital

Solid Digital zetten bewezen software-oplossingen in, aangevuld met doelgerichte ontwikkeling wanneer standaardfunctionaliteit niet volstaat. Zo blijft digitalisering beheersbaar, terwijl de software aansluit op uw processen en veranderende eisen.

Compliance

AVG
ISO 27001

Wij welke gegevens verzamelen

Customer personally identifiable information

Employee personally identifiable information

Email content data

Email content data

Email metadata / delivery logs

Credit card information

Personal health information

Subverwerkers

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Digital Ocean

Cloud provider

Provider for our Private Cloud infrastructure

The Netherlands
Mistral

AI inference

Natural language processing and automated content generation.

Europe
Vanta

Security

Continuous security and compliance monitoring

Europe
Stripe

Finance and payments

Payment processing, financial reporting, and subscription management.

United States / EEA

Veelgestelde vragen

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Where is Lettermint's infrastructure located?

All our servers and databases are located within the European Union (specifically Amsterdam, France and Germany) with. We do not use US-based regions to ensure your data remains under EU jurisdiction.

Is Lettermint fully GDPR compliant?

Yes. We act as a Data Processor under GDPR. Our Data Processing Agreement (DPA) is available for all customers, covering how we handle, protect, and process personal data on your behalf.

Beheersmaatregelen

24-5-2026
20:40
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Infrastructure security

Control
Status
Policy on the use of cryptographic controls

A policy on the use of cryptographic controls for protection of information shall be developed and implemented.

Key management

A policy on the use, protection and lifetime of cryptographic keys shall be developed and implemented through their whole lifecycle.

Electronic messaging

Information involved in electronic messaging shall be appropriately protected.

Securing application services on public networks

Information involved in application services passing over public networks shall be protected from fraudulent activity, contract dispute and unauthorized disclosure and modification.

Protecting application services transactions

Information involved in application service transactions shall be protected to prevent incomplete transmission, mis-routing, unauthorized message alteration, unauthorized disclosure, unauthorized message duplication or replay.

Regulation of cryptographic controls

Cryptographic controls shall be used in compliance with all relevant agreements, legislation and regulations.

Access to networks and network services

Users shall only be provided with access to the network and network services that they have been specifically authorized to use.

User registration and de-registration

A formal user registration and de-registration process shall be implemented to enable assignment of access rights.

User access provisioning

A formal user access provisioning process shall be implemented to assign or revoke access rights for all user types to all systems and services.

Management of privileged access rights

The allocation and use of privileged access rights shall be restricted and controlled.

Organizational security

Control
Status
Inventory of assets

Assets associated with information and information processing facilities shall be identified and an inventory of these assets shall be drawn up and maintained.

Ownership of assets

Assets maintained in the inventory shall be owned.

Return of assets

All employees and external party users shall return all of the organizational assets in their possession upon termination of their employment, contract or agreement.

Removal of assets

Equipment, information or software shall not be taken off-site without prior authorization.

Security of equipment and assets off-premises

Security shall be applied to off-site assets taking into account the different risks of working outside the organization’s premises.

Regulation of cryptographic controls

All items of equipment containing storage media shall be verified to ensure that any sensitive data and licensed software has been removed or securely overwritten prior to disposal or re-use.

Unattended user equipment

Users shall ensure that unattended equipment has appropriate protection.

Intellectual property rights

Appropriate procedures shall be implemented to ensure compliance with legislative, regulatory, and contractual requirements related to intellectual property rights and use of proprietary software products.

Controls against malware

Detection, prevention and recovery controls to protect against malware shall be implemented, combined with appropriate user awareness.

Installation of software on operational systems

Procedures shall be implemented to control the installation of software on operational systems.

Product security

Control
Status
Access control to program source code

Access to program source code shall be restricted.

Secure development policy

Rules for the development of software and systems shall be established and applied to developments within the organization.

Restrictions on changes to software packages

Modifications to software packages shall be discouraged, limited to necessary changes and all changes shall be strictly controlled.

Secure development environment

Organizations shall establish and appropriately protect secure development environments for system development and integration efforts that cover the entire system development lifecycle.

Protection of test data

Test data shall be selected carefully, protected and controlled.

Internal security procedures

Control
Status
Information backup

Backup copies of information, software and system images shall be taken and tested regularly in accordance with an agreed backup policy.

Planning information security continuity

The organization shall determine its requirements for information security and the continuity of information security management in adverse situations, e.g. during a crisis or disaster.

Implementing information security continuity

The organization shall establish, document, implement and maintain processes, procedures and controls to ensure the required level of continuity for information security during an adverse situation.

Verify, review and evaluate information security continuity

The organization shall verify the established and implemented information security continuity controls at regular intervals in order to ensure that they are valid and effective during adverse situations.

Availability of information processing facilities

Information processing facilities shall be implemented with redundancy sufficient to meet availability requirements.

Capacity management

The use of resources shall be monitored, tuned and projections made of future capacity requirements to ensure the required system performance.

Information access restriction

Access to information and application system functions shall be restricted in accordance with the access control policy.

Change management

Changes to the organization, business processes, information processing facilities and systems that affect information security shall be controlled.

System change control procedures

Changes to systems within the development lifecycle shall be controlled by the use of formal change control procedures.

Information systems audit controls

Audit requirements and activities involving verification of operational systems shall be carefully planned and agreed to minimize disruptions to business processes.

Data and privacy

Control
Status
Classification of information

Information shall be classified in terms of legal requirements, value, criticality and sensitivity to unauthorized disclosure or modification.

Labelling of information

An appropriate set of procedures for information labeling shall be developed and implemented in accordance with the information classification scheme adopted by the organization.

Handling of assets

Procedures for handling assets shall be developed and implemented in accordance with the information classification scheme adopted by the organization.

Management of removable media

Procedures shall be implemented for the management of removable media in accordance with the classification scheme adopted by the organization.

Disposal of media

Media shall be disposed of securely when no longer required, using formal procedures.

Physical media transfer

Media containing information shall be protected against unauthorized access, misuse or corruption during transportation.

Information transfer policies

Formal transfer policies, procedures and controls shall be in place to protect the transfer of information through the use of all types of communication facilities.

Agreements on information transfer

Agreements shall address the secure transfer of business information between the organization and external parties.

Protection of records

Records shall be protected from loss, destruction, falsification, unauthorized access and unauthorized release, in accordance with legislatory, regulatory, contractual, and business requirements.

Privacy and protection of personally identifiable information

Privacy and protection of personally identifiable information shall be ensured as required in relevant legislation and regulation where applicable.

No matching controls found

Subverwerkers

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UpCloud

Cloud provider

Provider for our Private Cloud infrastructure

The Netherlands
OVH Cloud

Cloud provider

Provider for our infrastructure and backup services.

France
Stripe

Finance and payments

Payment processing, financial reporting, and subscription management.

United States / EEA
PostHog

Product analytics, session recording, and feature flagging.

Product analytics, session recording, and feature flagging.

EEA
Postmastery

Cloud monitoring

Deliverability and IP reputation monitoring

Europe
Migadu-Mail

Mailbox provider

Email hosting for employee and shared mailboxes.

Switzerland
Vanta

Security

Continuous security and compliance monitoring

Europe
Aikido

Security

Continuous security scanning of our infrastructure and source code.

Europe
GitHub

Version control

Source code hosting, version control, and CI/CD pipelines.

United States
Mistral

AI inference

Natural language processing and automated content generation.

Europe
Exact

Accounting and administration

Cloud-based accounting and financial administration.

Netherlands
Linear

Collaboration

Project management and issue tracking.

United States
Slack

Collaboration

Internal team communication and collaboration.

United States
Denovit

Finance and payments

Tooling for our administration

The Netherlands
Dool Administraties

Finance and payments

Our accountant

The Netherlands
No matching subprocessors found

Veelgestelde vragen

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Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Where is Lettermint's infrastructure located?

All our servers and databases are located within the European Union (specifically Amsterdam, France and Germany) with. We do not use US-based regions to ensure your data remains under EU jurisdiction.

Is Lettermint fully GDPR compliant?

Yes. We act as a Data Processor under GDPR. Our Data Processing Agreement (DPA) is available for all customers, covering how we handle, protect, and process personal data on your behalf.

Do you use US-based sub-processors?

We prioritise EU-based vendors. Any necessary global sub-processors are vetted for Data Privacy Framework compliance and undergo rigorous Transfer Impact Assessments (TIAs).

Which encryption standards do you use for email?

We enforce TLS 1.2 or 1.3 for all email transmissions. If a recipient server does not support TLS, we fallback to plaintext to ensure emails get delivered.

How is data encrypted at rest?

All persistent data, including subscriber lists and message logs, is encrypted using LUKS-based AES-256 at the storage layer.

No matching questions found

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