Optimal use of the fleet after damage

Vehicles stand still unnecessarily long after damage

The Municipality of Amsterdam has a large fleet of vehicles that is mainly focused on keeping the city clean. Due to the intensive use, damage to these vehicles regularly occurs. Minor damage must be kept accurate and extensive registration takes place in the event of larger damages. This recovery must be planned quickly. This process is not running optimally. As a result, these vehicles cannot be deployed for days. A major cost.

Control, view and create new claims reports

Checking fleet damage on a daily basis is an important but labour-intensive task for the fleet manager. Damages are kept in a static document. Due to the size of the fleet, it is difficult to immediately see which damages have been reported and which have already been registered.

In addition, all claims must be reported to the insurer. In response to the damage, it creates a repair number so that the repair can be carried out by an external company. The existing system is not clear and mobile enough to quickly make new observations and reports. Photos of damage provide a clear overview of what is going on, but these must all be entered manually.

Mobile claims management solution

Solid Digital has started developing a mobile app that is easy to use and consists of two parts; a claims management system for the fleet manager and an app for registering damage more easily.

Claims Management

A comprehensive overview in which all incoming reports are recorded and reports can be created. In addition, it shows trends and common damages. This environment is only accessible to the fleet manager.

Damage report

The system makes it much easier to identify a vehicle. Existing claims are clearly displayed, so that only new claims are reported. Registering a new damage is possible for any user of the fleet without having access to the administrative part. Damages are reported in three simple steps;

1. Enter license plate
2. View existing claims, overview of claims and status. When it comes to new damage, it can be reported.
3. Add a photo and any details of the damage. The time and date are added automatically